System Requirements and Support Policy

System requirements reports for this version of IBM Sterling Control Center are available for all supported operating systems here: IBM Sterling Control Center

The support policies for container delivery models are as follows.

Virtualization support

IBM cannot maintain all possible combinations of virtualized platforms. However, IBM generally supports all enterprise class virtualization mechanisms, such as VMware ESX, VMware ESXi, VMware vSphere, Citrix Xen Hypervisor, KVM (Kernel-based virtual machine), and Microsoft Hyper-V Server.

IBM investigates and troubleshoots a problem until it is determined that the problem is due to virtualization. The following guidelines apply:
  • If a specific issue is happening because the system is virtualized and the problem cannot be reproduced on the non-virtualized environment, you can demonstrate the issue in a live meeting session. IBM can also require that further troubleshooting is done jointly on your test environment, as there is not all types and versions of VM software installed in-house.
  • If the issue is not able to be reproduced in-house on a non-virtualized environment, and troubleshooting together on your environment indicates that the issue is with the VM software itself, you can open a support ticket with the VM software provider. IBM is happy to meet with the provider and you to share any information, which would help the provider further troubleshoot the issue on your behalf.
  • If you chose to use virtualization, you must balance the virtualization benefits against its performance impacts. IBM does not provide advice that regards configuring, administering, or tuning virtualization platforms.

Support for Oracle Linux

IBM supports this version of IBM® Control Center Monitor on the Oracle Linux operating system version using the Red Hat Compatible Kernel corresponding to the Red Hat Enterprise Linux (RHEL) versions listed in the System Requirements.

IBM is operating with the understanding that Oracle Linux uses an identical Red Hat kernel as that distributed by RHEL. Upon investigation of any PMR opened through IBM Customer Support, if the issue is not able to be re-created on the corresponding RHEL version, then the issue cannot be resolved by IBM and the client will need to seek resolution of platform incompatibility with platform vendor.