Modify the server down rule
Monitoring personnel found that servers were often back up before they handled the alerts. As a result, the rule was modified to add a second condition (with a linked rule). With this change, if the server comes back up within 5 minutes, no action is taken.
If the server does not come back up, the “Server down” action is taken. The bank changed the “Server down” rule to accomplish this objective. After the changes, the following values are set for the fields:
|Description||This rule is triggered when a monitored server goes down.|
|Resolution Action||No operation|
|Non-Resolution Action||Server down|