Blacklisting an item

You can create a blacklist rule when it is necessary to remove items from recommendations immediately.

About this task

A blacklist rule prevents a specified list of IDs from displaying as recommendations in all zones within approximately 1 hour of publishing the blacklist. The blacklist rule is intended to be used only in urgent situations where it is determined that an item must be removed from recommendations immediately. A blacklist exclusion remains until the item is removed from the blacklist rule. To exclude items from only one zone or offer rather than all zones, go to the rules interface of Digital Recommendations and create a list exclusion rule for these items. A list exclusion must be created for each active offer.
Note: If you do not have permissions to edit offers, you cannot use the Recommendation Blacklist function.

To create a blacklist rule:

Procedure

  1. Determine the IDs to add to the blacklist rule.
  2. Navigate to the Manage > Recommendation Blacklist page.
  3. Enter the IDs in the list box. Use all uppercase letters. Click Save.
  4. Perform a Publish Configuration Change to complete the blacklist update. For more information, see Publishing configuration changes for more information.