Enabling logging for IBM Daeja ViewONE Virtual viewer

You can enable logging for IBM Daeja ViewONE Virtual viewer from the IBM Content Navigator administration tool. If you know that a problem occurs for a specific feature, you can target your logging to that feature.

About this task

You can enable the following types of logging:
Trace logging
Troubleshoot general issues with the viewer.
Network logging
Determine where delays occur with the viewer or troubleshoot errors with your server connection, MIME types, or file length.
Annotations logging
Troubleshoot issues with creating, saving, or loading annotations in the viewer.
Warning: You should not run a trace during peak production because running a trace can slow a system or bring it to a halt.

You must specify the fully qualified file path to the log file where you want to store logging information. The default log file is install_dir\config\virtual.log, where install_dir is the directory where IBM Content Navigator is installed. For example, if you used the default directory for installation, the default log file is C:\Program Files\IBM\ECMClient\config\virtual.log.

Important: If you clear the log file field, you disable logging for the viewer. If you do not specify a location for the log file, the log file is not created.

Procedure

To configure logging for IBM Daeja ViewONE Virtual viewer:

  1. Open the IBM Content Navigator administration tool and click Settings.
  2. Click the Logging tab. In the IBM Daeja ViewONE logging section, enable the types of logging information that you want to view:
    IBM Daeja ViewONE Virtual logging
    Enable trace, network, or annotations logging, and specify the name of the log file where you want to store the logging information.
  3. Save your changes.
  4. Optional: If you need to set other parameters for logging, click Settings > Daeja ViewONE, click the Virtual tab, and use Additional Settings to specify the parameter and value.
    For more information about parameters and valid values, see Configuring the IBM Daeja ViewONE viewer by using HTML parameters External link opens a new window or tab.
    Important: Do not follow the Procedure section in the Configuring the IBM Daeja ViewONE viewer by using HTML parameters External link opens a new window or tab topic. Refer only to the parameters listed in the What to do next section of the topic.
  5. Restart the IBM Content Navigator server for the logging changes to take effect.