Searching knowledge bases

If you have a problem with your IBM software, you can search the information center on your local system or network or search the Internet to determine whether the resolution to your problem is already documented.

Search the information center

IBM provides extensive documentation within the information center. You can use the powerful search function of this information center to query conceptual information, instructions for completing tasks, reference information, and support documents.

Searching with support tools

The following tools are available to help you search IBM knowledge bases:
  • IBM Support Assistant (ISA) is a free software serviceability workbench that helps you resolve questions and problems with IBM software products. Instructions for downloading and installing the ISA can be found on the ISA web site: http://www.ibm.com/software/support/isa/ External link opens a new window or tab.
  • IBM Software Support Toolbar is a browser plug-in that helps you search IBM support sites. You can download the toolbar at http://www.ibm.com/software/support/toolbar/ External link opens a new window or tab.

Receiving automatic updates

You can receive automatic updates in the following ways:
My support
To receive weekly email notifications regarding fixes and other support news, follow these steps:
  1. Go to the IBM Software Support web site at http://www.ibm.com/software/support/ External link opens a new window or tab.
  2. Click My notifications on the right side of the page under Stay informed.

    If you already registered for My support, sign in and skip to the next step. If you did not register, click Register now.

  3. Complete the registration form by using your e-mail address as your IBM ID and click Submit.
  4. Identify what and how you want to receive updates.
    1. Click the Subscribe tab and then click Information Management or another software brand or type of hardware.
    2. Select one or more products by name, for example, IBM Content Manager Enterprise Edition or IBM Content Manager OnDemand, and click Continue.
    3. Select your preferences for how to receive updates, whether by e-mail, online, or as an RSS feed.
    4. Select the types of documentation updates that you want to receive, for example, new information about product downloads and discussion group comments.
    5. Click Submit.
RSS feeds
For information about RSS, including steps for getting started and a list of RSS-enabled IBM web pages, go to http://www.ibm.com/software/support/rss/ External link opens a new window or tab.