IBM Content Navigator log files

IBM Content Navigator generates several log files that you can use to troubleshoot problems that occur when you install, configure, or use IBM Content Navigator.

Installation log files

IBM Content Navigator generates several log files during installation and configuration:
Installation log file
IBM_Content_Navigator_2.0.3_InstallLog.log

The installation log file is generated during the IBM Content Navigator installation and contains debug-level logging information. Use this log file to determine whether IBM Content Navigator was successfully installed or why the installation failed.

This log file is in the logs subdirectory of the IBM Content Navigator installation directory. If the installation program stops before you specify the installation directory, the log file is saved to the desktop on Microsoft Windows or to the home directory of the user who is running the installation on AIX® or Linux®.

Version file
The version file, which is named IBM_Content_Navigator.2.0.0.cmptag, contains the installed IBM Content Navigator version number.

This file is in the \properties\version subdirectory of the IBM Content Navigator installation directory.

Fix pack version files have the *.fxtag extension.

Deployment profile
Log files are created by the IBM Content Navigator Configuration and Deployment Tool in the following folders:
  • ECMClient\configure\profiles\appserver folder.
  • ECMClient\configure\profiles\appserver\status folder.
Temporary files
The temporary directory, the ECMClient\configure\tmp directory by default, is created by the IBM Content Navigator

The temporary directory includes the output of the WebSphere® Application Server scripts or Oracle WebLogic Server scripts after the scripts are run. If you send files to IBM Software Support manually, ensure that you include the contents of this folder in a ZIP file.

Configuration files

The IBM Content Navigator Configuration and Deployment Tool generates several configuration files:
  • Files to configure the IBM Content Navigator viewer:
    • ESAPIWafPolicy.xml
    • DocServices.properties.default
    • cmbannotationengine.properties.default
  • web.xml
By default, the configuration files are in the ECMClient/config/ directory.
Restriction: This list does not include the log files that are generated by the configuration and deployment tool to troubleshoot configuration and deployment problems.

Runtime log files

Use the server logs to find information that can help you resolve IBM Content Navigator problems at the server level:

  • WebSphere Application Server:
    SystemOut.log

    Use this log file to review messages that occur when IBM Content Navigator is running. This log file can contain informational messages, warning messages, error messages, and debug information, depending on the level of logging that was enabled.

    If IBM Content Navigator throws an exception, this log file can also include the stack trace for certain errors.

    By default, this log file is in the WAS_profile_location/logs/server/ subdirectory of the WebSphere Application Server installation directory.

  • Oracle WebLogic Server:
    AdminServer.log

    See Oracle documentation for information about this log file and other WebLogic Server log files.

    By default, this log file is in the Oracle/Middleware/user_projects/domains/base_domain/servers/AdminServer/logs directory.

    Important: IBM Support Assistant Data Collector does not collect WebLogic Server files.