Error: supplied credentials invalid

The supplied credentials error is usually related to a problem with LDAP configuration.

Symptom

When you install IBM® Content Manager 8, the following message appears: 

The Supplied Credentials are not valid.

When connecting to JDBC to verify existence of the library server database, the following message appears: 

The Supplied Credentials are not valid.

Action

This problem usually occurs when your system is set up to use an LDAP server. Even though you might not want your IBM Content Manager system to use LDAP, it looks at your Db2 Universal Database configuration to see if you are using LDAP. Therefore, the following error message might occur: 

Connecting to JDBC to check LS/DB existence. 
The Supplied Credentials are not valid. Common causes 
include an offline LDAP server.
  1. Check your Db2 Universal Database environment variables: go to the Db2 command prompt, and then enter the following command: 
    db2set -all
  2. If the environment variable DB2_ENABLE_LDAP is set to YES, set it to NO by entering the following command: 
    db2set DB2_ENABLE_LDAP=NO
  3. You can now install IBM Content Manager. You should configure LDAP after you have successfully installed IBM Content Manager.