Completing work

Use the Complete Work window to complete a work item for someone else without opening the step processor. You can also use the Complete Work window to complete multiple work items for the same step at the same time.

About this task

During normal work item processing, work items are locked, modified, and dispatched to the next step. This normal flow of operation does not require system administrator interaction. See About managing workflows for more information.
Tip: Use this option to complete work when you have several work items to process. If you are processing only one work item, you can alternatively use the Open Step Processor or Open Tracker option on the toolbar.

In some cases, it might be necessary to complete work on behalf of another participant. Before doing so, you must manually perform the actions required to complete the workflow step, such as entering data values or identifying attachments or workflow group participants.

If the work requires a response, you must select one of the available responses.
Tip: When an error has occurred and a work item is in the Conductor queue, you can sometimes fix the problem by changing data values (for example, to fix a divide by 0 problem) or specifying missing participants for a step. After you save the changes, click Complete work to complete the Review step and the processing to continue.
Important: Modifying a work item in the Delay and InstructionSheetInterpreter system queues can have unexpected consequences. Do so only if directed by your support representative. In addition, you cannot edit fields in the CE_Operations component queue. You cannot complete a work item in the Delay system queue if it is the parent of a child work item. In this case, you can terminate or delete it.
Table 1. Complete work usage summary and value
Usage summary
In Look for, enter Work items
Set search mode to Edit
Select multiple rows? Yes. (If the selected rows require responses, the rows must be from the same workflow and at the same step.)
Requires prior lock? No
Retains lock status when done? No (always unlocked)
To complete work:

Procedure

  1. Select one or more rows in the results pane.
  2. From the Tasks menu, click Complete Work.
  3. In the Selected Work window, select the work items you want to complete.
  4. If the work items require a response, you must select one from the Response list.
  5. The current comments, if any, are displayed. You can optionally add (append) to or replace the current comments.