Known problems and solutions
These troubleshooting topics provide descriptions of and
solutions or workarounds for problem situations that you might encounter.
Refer to this troubleshooting information to understand what condition
or event generated your problem situation and to find out what you
need to do to recover from or work around a problem, or to prevent
a recurrence of the problem.
Text extraction can fail for PDF documents that use embedded fonts IBM Content Search Services is unable to index or search on these documents. Text extracted from a document during indexing is truncated Indexing a document fails with an error. Failed to convert error are generated, which indicates that a content element file for the document could not be converted.A query returns unexpected results Indexing a document fails with an error Content Platform Engine generates an error stating No token or line breaks when a content element file incorrectly has a MIME type of text/plain.Indexing a document results in timeout messages Content Engine server reports timeouts while indexing data.The server experiences an out-of-memory condition IBM Content Search Services server is logging an out-of-memory error.Content Platform Engine server runs out of disk space Indexing into many full-text indexes causes an error IBM Content Search Services server performs concurrent index operations on many full-text indexes.Indexing fails because disk is full Indexing fails because no index areas are available Indexing is delayed because of low disk space Content Search Services (CSS) indexing process.The Content Platform Engine server is unable to retrieve content data from the content directory during full-text indexing Content Platform Engine server is unable to obtain content data from the content directory for processing.AIX server runs out of memory when documents are indexed IBM Content Search Services server is indexing documents, the AIX® server runs out of memory.Upgrading an object store when its text language is set to auto causes an error Content Cortex version 5.0.x or 5.1.x and the text language is set to auto, an error occurs. Index processing is delayed Content Platform Engine server.Database first search runs slowly IBM Content Search Services server takes a long time to return the search results.Dynamic switch search does not choose database first when the expected hits are more than the threshold IBM Content Search Services server when the expected number of hits are more than the threshold value.Creating an index area fails with an error IBM Content Search Services server is incompatible with the version of Content Platform Engine .Text extraction processes fail to start on a UNIX system IBM Content Search Services performs text extraction as it indexes documents on a UNIX system, the text extraction processes fail to start because the UNIX open file limit is exceeded.Document search fails when morphological index is created with Chinese, Japanese, Korean characters Content Search Services search fails when morphological index is created with Chinese, Japanese, Korean characters.Finding additional problem/solution information IBM Content Search Services , use the resources listed in this topic to discover additional solution information.