Gathering database information

Before you can upgrade Case Analyzer, you must gather the database information that is required for the upgrade.

About this task

You need the following database information for the Case Analyzer upgrade:
  • Your current Database Instance Names, NLS, and character set configurations
  • The dedicated TCP/IP port number of the database instance that Case Analyzer uses

Procedure

To determine the TCP/IP port number for Microsoft SQL Server:

  1. Open Microsoft SQL Server Enterprise Manager and display the database instance properties.
  2. On the General tab, click Network Configuration.
  3. Select TCP/IP in Enabled protocols.
  4. Click Properties.