Collecting data for IBM Content Search Services
If you cannot solve a problem by troubleshooting the symptoms, you might need to contact IBM Software Support for additional assistance. In such cases, you must collect diagnostic data before contacting IBM Software Support.
Collecting data before opening a problem management record (PMR)
can help IBM Software Support answer the following questions:
- Do the symptoms match any known problems? If so, has a fix or workaround been published?
- Can the problem be identified and resolved without a code fix?
- Has a new problem been discovered that requires a fix?
For information on the data you should collect before contacting IBM Software Support, see the
following technote: MustGather: IBM® Content Cortex Content Search Services
(CSS) for Content Based Retrieval
