Create your own reports

You can create reports from scratch or by modifying the reports included in Case Analyzer.

For more information about the included reports, see Use the Case Analyzer reports.

To create reports from scratch, you must first identify the data you want to see. Case Analyzer provides information about several areas of the system. See Select an OLAP cube for more information.

You can use the values of case and workflow data fields in the Case Analyzer reports. An administrative user can expose these fields on the audit logs, event logs, and work queues, and specify them for the appropriate cubes. See Manage Case Analyzer data fields for additional information.

Once you have identified the data, you can use the Microsoft Excel pivot chart wizard to create your report.