Known problems and solutions
These troubleshooting topics provide descriptions of and
solutions or workarounds for problem situations that you might encounter.
Refer to this troubleshooting information to understand what condition
or event generated your problem situation and to find out what you
need to do to recover from or work around a problem, or to prevent
a recurrence of the problem.
Installation issues when running with xServer technologies Content Platform Engine installation fails: A later version is detected (Cannot downgrade error) Content Platform Engine Server/Client/Content Search Services installation fails with the error message that states that a Content Platform Engine downgrade is not possible.Newer Java versions can cause native out of memory problems in the Content Platform Engine Application server Content Platform Engine uses a Java JRE provided by WebSphere. In newer versions of Java, the IBMJCEPlus security provider is now listed ahead of the IBMJCE security provider in the java.security configuration file. In the JRE versions before 8.0.7.15, this change in the provider list can cause out of memory problems in Content Platform Engine over a duration of time when content encryption is enabled (content encryption is enabled by default). Removing invalid security IDs Errors when trying to retrieve a document shortly after adding The New Domain wizard freezes and cannot recover Administration Console for Content Platform Engine can freeze when an incorrect value is entered for the Configure key management parameters.Unexpected characters display in installation text files Content Search Services uninstaller fails in silent mode Content Search Services uninstaller in silent mode throws an exception and the uninstall fails.The Content Platform Engine administration console does not perform as expected in Internet Explorer Login to the Content Platform Engine administration console fails after upgrade (WebLogic application server) Connection exceptions for the HTTPS protocol on IBM Cloud Object Storage Database connection times out with errors (Oracle database) Creating a database index on a property fails: Index limit reached (Microsoft SQL Server database) Creating a database index on a property fails: Transaction timeout (Microsoft SQL Server database) Adding a property definition to a class definition fails: Database row length limit exceeded (Db2 database) Setting a property value on an object fails: Maximum allowable length exceeded (Microsoft SQL Server database) CBR queries fail after the creation of the first index area (Oracle database) Queries do not find objects as expected (Oracle database) Timeout occurs when using CBR Query Optimization IBM® Content Search Services (CSS) server throws a timeout exception.Microsoft JDBC Driver for SQL Server is not found during creation of a JDBC data source Content Platform Engine .Deadlock errors on SQL Server SQL Server .Intermittent "socket closed" exception with Active Directory Content Platform Engine might throw a "socket closed" exception when the LDAP provider is Microsoft Active Directory .Content Platform Engine does not deploy Content Platform Engine does not deploy, you must verify that you have set up your system correctly.JavaScript action handler fails (WebLogic application server) SearchScope.fetchObjects with the continuable parameter returns an error (WebLogic application server) Content Engine Web Service clients get Microsoft Web services error WSE839 Client application returns connection pool errors Content Platform Engine failed to deploy Content Platform Engine does not deploy, you should verify your configuration settings and make the appropriate changes.A FileDoesNotExist error occurs during a thumbnail sweep FileDoesNotExist error during a thumbnail sweep, you need to increase the thumbnail generation delay.Content Platform Engine generates thumbnail images with incorrect fonts or garbled characters Content Cortex automatic upgrade fails during the domain upgrade phase Content Cortex domain that contains dozens or more object stores might last more than a few seconds. This lag time can cause the automatic upgrade to fail if you use the Content Cortex System Health page or log on to the Content Cortex domain from the administration console or other applications during this domain upgrade phase of the automatic upgrade from version 4.5.1 to version 5.2.0 of Content Cortex .GUI version of Configuration Manager starts and quickly exits Deleting a sweep job fails when there are a large number of sweep result records Users cannot retrieve content after all replicas are restored Content Platform Engine (CPE) is not yet aware that replicas are back online.Java applets are not run when you use a Chrome browser Finding additional problem/solution information Content Platform Engine , use the resources listed in this topic to discover additional solution information.