Collecting data for Content Platform Engine
If you cannot solve a problem by troubleshooting the symptoms, you might need to contact IBM® Software Support for additional assistance. In such cases, you must collect diagnostic data before contacting IBM Software Support.
Collecting data before opening a problem management record (PMR)
can help IBM Software Support answer the following questions:
- Do the symptoms match any known problems? If so, has a fix or workaround been published?
- Can the problem be identified and resolved without a code fix?
- Has a new problem been discovered that requires a fix?
For information on the data you should collect before contacting
IBM Software Support, see the following Technote: MustGather: Read first for IBM®Content Cortex Content
Engine
There are additional MustGather Technotes that you should use to collect data for problems in the following areas:
- MustGather: IBMContent Cortex Content
Engine Database
- MustGather: IBMContent Cortex Content
Engine Document Storage
- MustGather: IBMContent Cortex Content
Engine LDAP
- MustGather: IBMContent Cortex Content
Engine Performance
- MustGather: IBMContent Cortex Content
Engine Security Authorization
Data collection Technotes that are related to Content Platform Engine include the following: