Case load

The Case Load cube shows the cases that were in process during certain time periods. The cube contains the following dimensions and measures. If a field available to you is not listed below, it is a user-defined data field.

If a field available to you is not listed in the table below, it is a user-defined data field. Adjusted measures in the Case Load cube are not listed.

Table 1. Dimensions of Case Load cube
Dimension / Levels Description
Case Type
Object store
Solution
Case type
 Case information.
Time
Year
Quarter
Month
Day
Hour
 A set of time intervals.
Table 2. Measures of Case Load cube
Measure Description
Incoming The number of cases created.
Outgoing The number of cases completed.
Case load The number of active cases for a specified period.
Average completion time (in days, hours, or minutes) The average time (in days, hours, or minutes) that cases have been processing to completion.