Checking whether the source system collector started
If the task route event log ID 128 was not logged, the collector was not started. Source documents can only be collected if the source system collector is correctly configured and started.
Error identification
Depending on the document collector that you defined in the task route, search for the following strings in the respective source system connector log files. The log level determines what messages are logged to the files. At minimum, errors will be logged to the application event log.
Ensure that you set the adequate log level to identify this type of error and run the task route again before you begin searching for error strings. The default log file directory is ContentCollector-install-directory\ctms\Log.
Connector | Log file name and log level | Search strings |
---|---|---|
Email Connector and SMTP Connector |
Lotus Domino: afu_mailconnector(Domino)_sysout_<file number> afu_mailconnector(Domino)_trace_<file number> afu_monitor_sysout_<file number> afu_monitor_trace_<file number> Microsoft Exchange: afu_mailconnector(MAPI)_sysout_<file number> afu_mailconnector(MAPI)_trace_<file number> afu_monitor_sysout_<file number> afu_monitor_trace_<file number> SMTP/MIME afu_mailconnector(SMTP)_sysout_<file number> afu_mailconnector(SMTP)_trace_<file number> afu_monitor_sysout_<file number> afu_monitor_trace_<file number> Log level: Trace |
Search for the following strings:
For example:
|
File System Source Connector | File system collection errors are written to the task route event log. | |
SharePoint Connector | ibm.ctms.spconnector-YYYY-MM-DD.log Log level: Trace 2 |
Search for the following strings:
|
IBM® Connections Connector | afu_connections_sysout_<file number> Log level: Trace |
Search for the following strings:
|
Action
Result | Action |
---|---|
Search string was found | Were documents submitted for processing by the IBM Content Collector Task Routing Engine service? |
Search string was not found or errors were logged | Check the source system collector configuration
settings, For example:
|