Checking event logs
After checking the dashboard for error messages, check the Windows event logs.
Error identification
Use the event logs to attempt to locate the source of the problem. After you have located the potential problem area, use the relevant source or target connector log files to determine error details.
Begin by checking the following event logs in the Windows Event Viewer.
Event log | Action |
---|---|
Application | Check for errors or warnings issued by any IBM® Content Collector components. All Content Collector related errors or warnings have the string CTMS in the log name. |
CTMS_task route name | Check the following task route event IDs in
the given order. If an event ID is not logged, check the user actions
in Table 2
|
Action
Result | Action |
---|---|
If there are CTMS Application errors: | Fix the errors that you can, otherwise contact IBM Software Support. |
If event ID 128 is not logged: |
|
If event ID 144 and 145 are not logged: |
|
If event ID 160 is not logged: |
|
If event ID 161 is logged: | |
If event ID 148 is logged (source location was skipped) or ID 119 (document was skipped): |
|