Troubleshooting and support

The section presents the most common troubleshooting targets for the Content Assistant. Before you open an issue, make sure that you review the issues that are discussed in the section to see whether any of them present a quick solution for your problems.

If you do not find a related issue in the troubleshooting section, check whether the problem is documented in the known issues section of the Content Assistant documentation.

If you need help with the Content Assistant, refer to the IBM Support page External link opens a new window or tab.

Requesting your persisted data
The IBM® Content Assistant product stores extracted text excerpts and vector embeddings that are generated from your document content.

If you are terminating your subscription and you require an export of your persisted data, submit a request on the IBM Support page External link opens a new window or tab.