Preparing your system to use IBM Content Assistant

Before you install IBM® Content Assistant, make sure that you fulfill the following prerequisites and requirements.

Prerequisites

IBM FileNet® Content Manager
To understand the Content Platform Engine versions that the IBM Content Assistant supports, refer to the IBM Software Product Compatibility Matrix.
IBM Content Navigator
To understand the Content Navigator versions that the IBM Content Assistant supports, refer to the IBM Software Product Compatibility Matrix.
Supported deployment types
IBM Content Assistant supports the following deployment types:
- FNCM traditional WebSphere® Application Server environments that use TLS 1.2 or TLS 1.3 only. Make sure that you update WebSphere Application Server to the supported TLS versions and that you use IBM JRE 8.0.6.25 or higher. For more information, see the technote Configure IBM FileNet Content Manager to use the TLS 1.2 or TLS 1.3 protocol for secure communications.
- OpenShift Container Platform environments, or,
- Stand-alone Docker environments.

Networking requirements

IBM Content Assistant must be able to connect with the SaaS-based IBM Content Assistant and IBM watsonx Assistant services.

The Content Platform Engine servers must be able to connect to the SaaS services. Your firewall must allow the Content Platform Engine servers to access the following URL:

https://filenetai.saas.ibm.com/prod/*

If you plan to use a forward proxy server between the Content Engine and the Content Assistant service, see the topic (Optional) Configuring a forward proxy server.

Additionally, the web clients that connect to IBM Content Navigator must be able to access the following IBM watsonx Assistant services:

https://web-chat.global.assistant.watson.appdomain.cloud
https://integrations.aws-us-east-1.assistant.watson.appdomain.cloud
https://api.segment.io
https://cdn.segment.com
https://cdn.walkme.com
https://papi.walkme.com
https://ec.walkme.com
https://d2qhvajt3imc89.cloudfront.net
https://s3.walkmeusercontent.com/