Preparing your system to use IBM Content Assistant

Before you install IBM® Content Assistant, make sure that you fulfill the following prerequisites and requirements.

Prerequisites

  • IBM FileNet® Content Manager

    To understand the Content Platform Engine versions that the IBM Content Assistant supports, refer to the IBM Software Product Compatibility Matrix External link opens a new window or tab.

  • IBM Content Navigator

    To understand the Content Navigator versions that the IBM Content Assistant supports, refer to the IBM Software Product Compatibility Matrix External link opens a new window or tab.

  • Supported deployment types

    IBM Content Assistant supports the following deployment types:

    • FNCM traditional WebSphere® Application Server environments.
      Note: IBM Content Assistant is supported on WebSphere Application Server that use TLS 1.2 or TLS 1.3 only.

      For more information, see the technote Configure IBM FileNet Content Manager to use the TLS 1.2 or TLS 1.3 protocol for secure communications External link opens a new window or tab.

    • FNCM container deployments that use Cloud Native Computing Foundation (CNCF certified) or OpenShift Container Platform platforms.
    • FNCM capability that is installed as part of a IBM Cloud Pak® for Business Automation deployment on OpenShift Container Platform platform. For more information about the supported IBM Cloud Pak for Business Automation versions, see IBM Software Product Compatibility Matrix External link opens a new window or tab.

Networking requirements

IBM Content Assistant must be able to connect with the SaaS-based FNCM GenAI Connector Service and IBM watsonx Assistant services.

The following table outlines the necessary networking requirements for accessing FNCM GenAI Connector Service and IBM watsonx Assistant related URLs based on different cloud regions:

Table 1. Service URLs by cloud region
Cloud Region Networking configuration for CPE environment Networking configuration for Navigator environment
North Virginia (us-east-1) Your firewall must allow the Content Platform Engine servers to access the following FNCM GenAI Connector Service URL:
https://filenetai.saas.ibm.com/prod/*
If you plan to use a forward proxy server between the Content Engine and the FNCM GenAI Connector Service service, see the topic (Optional) Configuring a forward proxy server.		 The web clients that connect to IBM Content Navigator must be able to access the following IBM watsonx Assistant services:
https://web-chat.global.assistant.watson.appdomain.cloud
https://integrations.aws-us-east-1.assistant.watson.appdomain.cloud
https://api.segment.io
https://cdn.segment.com
https://cdn.walkme.com
https://papi.walkme.com
https://ec.walkme.com
https://d2qhvajt3imc89.cloudfront.net
https://s3.walkmeusercontent.com/
Frankfurt (eu-central-1) Your firewall must allow the Content Platform Engine servers to access the following FNCM GenAI Connector Service URL:
https://eu-de.filenetai.saas.ibm.com/prod/*
If you plan to use a forward proxy server between the Content Engine and the FNCM GenAI Connector Service service, see the topic (Optional) Configuring a forward proxy server.		 The web clients that connect to IBM Content Navigator must be able to access the following IBM watsonx Assistant services:
https://web-chat.global.assistant.watson.appdomain.cloud/
https://integrations.aws-eu-central-1.assistant.watson.appdomain.cloud/*