Troubleshooting and support
To isolate and resolve problems with your IBM products, you can use the troubleshooting and support information. This information contains instructions for using the problem-determination resources that are provided with your IBM products, including IBM Connections.
To resolve a problem on your own, you can find out how to identify the source of a problem, how to gather diagnostic information, where to get fixes, and which knowledge bases to search. If you need to contact IBM® Support, you can find out what diagnostic information the service technicians need to help you address a problem.