Resolving a problem without Support tools
Follow these steps to troubleshoot the problem without using the IBM® Support Assistant.
Before you begin
About this task
Procedure
- Review common troubleshooting issues in Troubleshooting tips.
- To find out more about the cause of the problem, look up the error message being generated in the Error message reference.
- If you do not want to collect diagnosis information using the IBM Support Assistant, you can search for technotes that describe the data that you must gather before you open a problem management record (PMR). This will expedite the Support process and get the problem resolved more quickly. See Search for Support technotes on collecting IBM Connections data.