Portlet error messages
Use the codes included in the error messages generated by IBM® Connections to identify problems with IBM Connections Portlet and find solutions.
The following error messages are generated by IBM Connections Portlet for IBM WebSphere® Portal:
| Message | Cause | Solution |
|---|---|---|
| CLFNF6001E: Could not store portlet preferences. | The portlet failed to save preferences to portal preferences store. It may be caused by incorrect permission settings granted by the administrator. | Check if the user has permission to store preferences. |
| CLFNF6002E: Error storing slot id. | The portlet failed to store user credentials in the portal credential vault. | Check your portal credential vault configuration. |
| CLFNF6003E: There was an error with a name. | Caused by: javax.naming. NamingException when the portlet is trying to lookup Portal services (i.e. Puma service or Identification service). |
Check your portal configuration to make sure Puma services and Portal Identification service are available. |
| CLFNF6004E: JSONTranslator could not modify portlet preferences. | The portlet failed to save preferences to portal preferences store. It may be caused by incorrect permission settings granted by the administrator. | Check if the user has permission to store preferences. |
| CLFNF6005E: There was an error with the portlet service. | The server encountered an error when using Portal Puma services. | Check your portal configuration to make sure puma services function correctly. |
| CLFNF6006E: Error creating credential. | The portlet failed to create a private credential slot. | Check your portal credential vault configuration. |
| CLFNF6007E: Name not found. | The portlet failed to locate portal services. (i.e. Puma or Identification) | Check your portal configuration to make sure puma services and Portal Identification are available. |
| CLFNF6008E: There was an error serializing an id. | The portlet failed to serialize portlet window ID. | Reinstall the portlet instance on the page, if the problem is consistent, check your portal configuration. |
| CLFNF6009E: Could not get custom views. | The portlet failed to change the value for a read-only preference attribute. | Check if the user has permission to store preferences. |
| CLFNF6010E: Query was stored in a bad format: {0}. | The user used the character “|” in a custom search query or in a custom tag filter. | Do not use “|” in a custom search query or in a custom tag filter. |
| CLFNF6011E: Error getting user credentials. | The portlet encountered an error when attempting to retrieve user credentials from the Portal credential vault. | Check the portal credential vault configuration. |