Use the following suggested solutions to software problems when troubleshooting.
DTF Busy Message
The terminal is clocked when you press a PF key or Enter on a IBM® Connect:Direct® screen. If the processing of the IBM Connect:Direct transaction requires communications with a IBM Connect:Direct node, then your request is put into a CICS® WAIT state.
The terminal clock is freed when the CICS Interface handles your request. The CICS Interface administrative function provides an inquiry capability for problem analysis in the event that the clock is not freed. A CICS Interface administrative function exists that aborts any specific IBM Connect:Direct command that is in progress. This command frees the terminal clock and an error message is returned.
The IBM Connect:Direct request is not cancelled, unless the request is not yet in progress, meaning that your request is allowed to complete, but the response is not sent back to you.
You cannot type another IBM Connect:Direct command for the same node until the first request completes (only one command is allowed per user per node at a time).
CICS Transaction ABENDs
If a CICS transaction abends, then you are returned to CICS transaction mode. You can try to retype the transaction that abended, but you must start over, either on the SIGNON screen or on the PRIMARY MENU (if auto-signon is enabled).
In case the transaction abends while a IBM Connect:Direct command is in process (because of a failure of the terminal, or because a CICS operator force-abended his transaction), the same situation occurs.
However, you cannot issue any further IBM Connect:Direct requests until the prior request completes. Completion information from the outstanding request is not returned to you.
Your Terminal Hangs—No Response
CICS Interface requests are placed in a work queue, with one queue per node. IBM Connect:Direct requests are rejected with a DTF busy error message, when a queue for a node reaches its maximum allowed length. If this condition occurs, contact your system administrator.