Troubleshooting

If a Connect:Direct® installation fails when you use TEM, diagnose the problem from the TEM server console.

1. Start the TEM console.
2. Click the All Content domain button that is located beneath the Domain Panel.
3. Select Fixlets and Tasks > Tasks Only > Internal and find the specific task that failed.
   
4. Double-click the failed task to open the Action Summary.
5. Select the Computers tab and locate the failed action information.
   
6. Double-click the failed action report. A View Action window opens with detailed information about the task.
7. Locate the Exit Code.
   
8. Match the Exit Code with the Connect:Direct message ID for enterprise deployment. Refer to the deployment messages in this document.

   For example, if the Exit Code is 16, the Exit Code for Connect:Direct for UNIX is CDAI016E - No keycert for S+ install.