Troubleshoot Connect:Direct Problems

Before calling IBM Support, gather information to help support personnel analyze and troubleshoot your problem. Have the following information available when you call:

  • Network map parameter definitions
  • Initialization parameter definitions
  • Statistics report
If you are troubleshooting a Connect:Direct® for z/OS server, gather the following information:
  • Network map parameter definitions
  • Local Node source
  • Remote Node source