Modifying an agent criteria group
You can modify an agent criteria group.
About this task
To modify an agent criteria group:
- From the tree in the application rules side panel, choose System Administration > Agent Criteria Groups. The Agent Criteria Group window displays in the work area.
- Select the Agent Criteria Group you want to modify and choose the Details icon. The Agent Criteria Group Details pop-up window displays.
- In Short Description, modify the name of the agent criteria group as needed.
- In Long Description, modify the brief description of the agent criteria group as needed.
- Choose the Save icon.