Modifying an agent criteria group

You can modify an agent criteria group.

About this task

To modify an agent criteria group:


  1. From the tree in the application rules side panel, choose System Administration > Agent Criteria Groups. The Agent Criteria Group window displays in the work area.
  2. Select the Agent Criteria Group you want to modify and choose the Details icon. The Agent Criteria Group Details pop-up window displays.
  3. In Short Description, modify the name of the agent criteria group as needed.
  4. In Long Description, modify the brief description of the agent criteria group as needed.
  5. Choose the Save icon.