Customer entitlement rules
Customer entitlement rules specify items that are assigned to customers in customer entitlements. Only items from the online catalog can be specified under customer entitlement rules. An organization can define its own customer entitlement rules or inherit customer entitlement rules from another enterprise.
A customer entitlement contains one or more customer entitlement rules that collectively define the list of items for the entitlement. To define a rule, start with no categories and then add customer entitlement rules to include items; or start with all items in your online catalog and add customer entitlement rules to exclude items. Items can be included by categories of items or by item attributes.
Customer entitlement rule precedence
The Sterling Order Management System Software executes customer entitlement rules in a specified order, with the last rule taking precedence over the first specified rule. For example, you may define a customer entitlement called TVs by first adding a customer entitlement rule that includes all TVs brands in the TV category and then add another rule that excludes Brand-X TVs. The last specified customer entitlement rule takes precedence; in this example, customers assigned to the TVs customer entitlement can access all TV brands except Brand-X TVs.