Automating ticket creation for expiring certificates

Use automation rules to allow Concert to automatically create tickets in your third-party ticketing system to address expiring certificates in your application environments. Certificates with the same expiration date are grouped into a single ticket for more efficient tracking.

1. Go to Administration > Integrations.
2. Click Automation rules.
3. Click Create automation rule.
4. Enter a name for the automation rule for internal reference.
5. Enter a description for the automation rule.
6. Under When this condition occurs, select Certificate expiry.
7. Select the relevant environment.
   Note: Certificate expiry is applicable only to environments.
8. Select the corresponding action to take:
   • Open a Jira ticket
   • Open a GitHub issue
   • Open a ServiceNow ticket
9. Enter the required details based on your selected third-party tracking system. If Jira, enter the name of the Target project. If GitHub, enter the Target organization and Target repository.
10. Select an pre-established connection with a third-party integration using credentials that grant Concert "write" permissions on the board or repository. Refer to Establishing a connection with a third-party system for instructions.
11. Next to Assign to, enter a username present in the target service for the user to whom the issue or ticket gets assigned.
12. Under With the following threshold values, select the predefined number of days, or expired, or enter a custom value.
13. Click Create.