Add a News Item Task

The customer fulfilment manager wants to be informed of the current preventable returns. However, he does not always check his e-mail. He prefers to view important updates on a Web dashboard that he checks regularly.

You decide to add a news item task that updates a headline with the total value of returns that are preventable. That is, you publish the values of products returned because they are incomplete, defective, or unsatisfactory.

Procedure

  1. Create a folder named High Returns.
    • Click the new folder button New folder icon.
    • In the Name box, type

      High Returns

    • Under Location, click Select My Folders.
    • Click Finish.

    The High Returns folder Folder icon appears in My Folders.

  2. In IBM® Cognos® Event Studio, in the I want to area, click Add a task.
  3. Click Publish a news Item.
  4. In the Headline box, type Preventable Returns for Large Value Individual Items.
  5. Drag the calculation data item total_return_value_calc to the end of the text you just typed.
  6. Under Link to, choose what you want to link to:
    • Click Select an entry.
    • Click Public Folders, and click Go Sales (query).
    • Click Event Studio Samples.
    • Click Customer Contact Report and click OK.
  7. Under News list location, click Select a location, go to the High Returns folder in which the news item will be published and click OK.
  8. Under Run this news item for the events, review the event status that will cause the news item to be published.
  9. From the File menu, click Save.

Results

When the agent performs the news item task, it publishes the news item to the My Headlines folder.

The description text appears when you set your preferences to use the details view. The screen tip appears when you pause your pointer over the icon for the entry in the news list location.