Troubleshooting

This chapter describes some common problems you may encounter. For more troubleshooting information, see the IBM® Cognos® PowerPlay® Migration and Administration Guide.

Error After Inserting a Calculation in PowerPlay Studio
After inserting a calculation, you may receive a browser error and the calculation action does not complete successfully. The problem can occur in Mozilla Firefox.
Error When Opening the Link in the Email for a Scheduled Report
When a user schedules a report to run and requests the delivery option to be email, only the most recently sent email will contain a valid link. Any previous email will contain a link to a report that no longer exists and result in either a blank page or a page not found error.
Page Error When Editing a Chart Title in Japanese
When you set the font of a chart title to a Japanese font, you may get an error. This error occurs if the selected Japanese font is not an UTF-8 font.
Firefox Browser Reports Errors When Launching a PowerPlay Report in PowerPlay Studio
The Mozilla Firefox 1.5 browser reports non W3C CSS compliant styles as errors in the JavaScript console. This includes many Microsoft Internet Explorer specific styles and some badly formatted styles. These errors do not affect the successful loading of IBM Cognos PowerPlay reports and cubes.
Long Strings Are Truncated
Word-wrapping works only in languages that use a space to separate words.
Hebrew Text Displayed in Charts
In some chart elements, bi-directional Hebrew text may be displayed in a "logical" order rather than the expected "visual" order. For more information, go to http://people.w3.org/rishida/scripts/bidi/
After Exporting to PDF the Label for the OTHER Category in a Pie Chart Changes to Actual Category Name
When creating a pie chart in IBM Cognos PowerPlay Studio, the OTHER category is generated and is visible in the legend. After exporting to PDF, the correct category name replaces OTHER in the legend. This is the expected behavior.
Horizontal Axis Labels Do Not Display Vertically or Diagonally
One of the options for horizontal axis labels is to use a vertical or diagonal alignment of labels. These options require more display space than the default horizontal alignment. If the display does not include sufficient space for a vertical or diagonal alignment of labels IBM Cognos PowerPlay Studio uses the default horizontal alignment.
Report Context is Not Passed Correctly When Drilling Through to Another Package
When you drill-through from IBM Cognos PowerPlay Studio or IBM Cognos Analytics - Reporting to a different package, information from the source may not be passed correctly to the target object. For example, you are working with a report that shows Cooking Gear, Tents, Sleeping Bags, Packs, and Lanterns as columns. 2007, 2008, and 2009 appear as rows. When you drill through to a different package, 2007, 2008, and 2009 do not appear as rows as expected.
Report Viewed from Output Versions List Always Opens in Cognos Viewer
When you view a saved IBM Cognos PowerPlay report output version, it will always open in Cognos Viewer, even if the properties are set to PowerPlay Studio Viewer.
Report Context is Not Passed As You Expect When Drilling Through to Another Package
Drill-through access in IBM Cognos Analytics is different from IBM Cognos Series 7. If you are familiar with IBM Cognos Series 7 drill-through behavior, report context will be passed differently in some drill-through situations in IBM Cognos Analytics.

Parent topic: PowerPlay Studio User