Schedule an Agent

When the excessive rate of return event you defined occurs, significant potential revenue has already been lost. Following up on returned products increases your shipping charges and administration fees. However, the most important impact of returned products is that they can reduce customer loyalty and decrease your future sales. Therefore, it is important that you respond quickly to an event instance as soon as it occurs.

You decide that you can provide a timely response to event instances by monitoring the data hourly. You also decide that $17,000 is an appropriate threshold value for this initial schedule.

Procedure

  1. In the I want to area, click Schedule the agent.
  2. Under Frequency, click By Day, and ensure that the frequency is Every 1 hour(s).
  3. Under Start, select the date of tomorrow, and specify the time as 9:00 AM.
  4. Under End, click No end date.

    Tip: You can edit the schedule later if you want to add an end date.

  5. Under Prompt values, select the Override the default values check box, and then click Set.
  6. On the prompt page, in the Provide a number box, type

    17000

  7. Click OK twice.

Results

A schedule is created and the high_returns_followup agent runs hourly, starting tomorrow at 9:00 a.m.