Scheduled reports fail after password update: CM-REQ-4159 CM-CAM-4005 Unable to authenticate

When you log in to Cognos® Analytics and then change your password, previously scheduled reports may fail, while other non-scheduled reports run successfully during the current session.

The following message appears:

CM-REQ-4159 Content Manager returned an error in the response header. The error "cmAuthenticateFailed CM-CAM-4005 Unable to authenticate. Check your security directory server connection and confirm the credentials entered at login" can be found in the response SOAP header. CM-REQ-4342 An error has occurred with the client.

This issue occurs because, for performance reasons, trusted credentials are automatically renewed only once every 24 hours. If you changed your password during the 24-hour period after your credentials were automatically renewed during a Cognos Analytics session, the trusted credentials associated with your scheduled reports are no longer valid and the reports fail.

For more information, see Trusted credentials.

Resolving the problem

To ensure that your scheduled reports run without errors, renew your trusted credentials manually. Follow these steps:

  1. Click the Personal menu icon Personal menu icon, then click Profile and settings.
  2. On the Profile tab, under Advanced options, for Credentials, click Renew.