RSV-SRV-0040 The report server encountered an internal problem

This error message might occur when you run reports in a distributed IBM® Cognos® Analytics environment.

For example, the following message might be displayed:

RSV-SVR-0040 The report server encountered an internal problem. Check additional information associated with this error message. If cause of problem cannot be ascertained, increase the logging level in the IBM Cognos Administration tool and reproduce the conditions that caused the problem. If the problem persists, see the problem determination information on the IBM Cognos Support Portal page at http://www-947.ibm.com/support/entry/portal/Overview/Software/Information_Management/Cognos_Business_Intelligence.

This problem is also communicated in IBM Cognos Administration where a server or servers have the unavailable status and the dispatchers of these servers have the unknown status. To verify these statuses, perform steps 1 and 2 of the procedure in assess system performance.

Resolving the problem

Ensure that Dispatcher password is identical for each Cognos Analytics server in your distributed environment. If this is not the case, specify the same password for all Cognos Analytics servers, starting with the Content Manager server.

  1. Start IBM Cognos Configuration.
  2. Stop the Cognos service.
  3. In the Explorer window, click Environment.
  4. In the Properties panel, under Dispatcher settings, click Dispatcher password.
  5. In the Dispatcher password dialog box, type your password in the Password and Confirm password fields.
  6. Click OK.
  7. Click Save.
  8. Start the Cognos service.