Other administration problems

This section documents problems that you might encounter when administering IBM® Cognos® software.

Restarting Servers After Solving Content Store Problems
If the content store becomes unavailable, after resolving the problem, you must stop and restart IBM Cognos services to resume processing.
An Update or Delete Request Fails
When any property of an object changes, the version property associated with the object changes. If you try to update or delete an object, the request fails if the value of the version property changed after you retrieved the object from the data store.
Higher Logging Levels Negatively Affect Performance
All the IBM Cognos services send events to the log server, which directs messages to a log file. After an error or problem occurs, you can review the log messages to obtain clues as to what happened.
Unable to Identify SAP BW Version and Corrections
You must use supported versions and patch levels of SAP BW, so you must be able to see a list of patches (correction notes) that have been applied.
SBW-ERR-0020 Error When Running Reports Based on SAP BW Data Sources
Occasionally, when you run reports based on an SAP BWdata source, the following error message may appear:
Links to Referenced Content Objects are Broken Following Deployment
After you import a deployment archive to a new location, some links for objects associated with reports do not work.
Table or View Does not Exist for Sample Database
The schema property in each of the Framework Manager models is synchronized to run against the schemas defined in the sample databases.
CNC-ASV-0007 Error When Calling a Report Trigger From a Web Service Task
When calling a report trigger from a Web service task, the following error message may appear:
CNC-SDS-0413 Error when executing a scheduled report

Parent topic: Administration problems