CGI Timeout Error While Transferring Data to IBM Cognos Analytics Components

When performing operations through your Web browser, you receive an error message.

The following error message appears when you use Microsoft Windows Internet Information Services (IIS) as your Web server and the gateway is configured to use CGI. IIS has a default timeout for CGI applications.

CGI Timeout, process will be deleted from server.

To resolve this problem, you can configure the gateway to use ISAPI. IIS does not have a default timeout for ISAPI applications. Or, if you want to keep using a CGI gateway, you can increase the CGI timeout in IIS.

Procedure

  1. To change the gateway to ISAP, do the following:
    • On the gateway computer, start IBM® Cognos® Configuration.
    • Under Environment, for the Gateway URI property, change the cognos.cgi portion of the URI to cognosisapi.dll.
    • In your Web browser, specify the ISAPI URI:

      http://computer_name/ibmcognos/isapi

  2. To inclrease the CGI timeout, do the following:
    • In the Microsoft Windows administrative tools, open Internet Information Services.
    • Under the local computer node, right-click Websites and select Properties.
    • In the Home Directory tab, click Configuration.
    • In the Process Options tab, increase the CGI script timeout.