In Event Studio, hyperlinks are stripped out
when the agent is saved. The administrator must allow email links
to ensure that the links remain in emails created by agents.
Procedure
-
To allow links in an email, do the following:
- Add the following line to templates/ps/system.xml: <param
name="allow-email-links">true</param>
- Restart the server.
Note: Adding this setting does not fix existing
agents.
-
To insert a link in an email, do the following:
- Highlight some text in the email.
- Press Ctrl-K.
- Enter a URL into the box that appears.