CCL-BIT-0006 error message when using WebSphere® Application Server on a heavily loaded system

On a heavily loaded system that uses WebSphere Application Server, some connections might terminate before IBM® Cognos® Analytics finishes processing a request.

You might see the following message in the install_location\logs\cogaudit.log file:

Failure RSV-SRV-0063 An error occurred while executing the 'asynchRun_Request' 
command. CCL-BIT-0006 The HTTP message is unexpectedly short.

When the connection closes before the request is processed, the request is lost and the user must resubmit the request.

Use the following steps to eliminate this error or reduce its frequency:

  • From the install_location\wlp\usr\servers\cognosserver directory, open the bootstrap.properties file in Notepad.
  • In the bootstrap.properties file, locate the persist.timeout parameter, and increase its value by 10-15 seconds. The default value is 60s.
  • Restart the Cognos Analytics service.

If the issue is not resolved, repeat the steps increasing the time in 10-15 second intervals until the error no longer or rarely occurs.