Processing Issues

The following issues are related to processing and rendering reports.

Cannot Render this Report
The Report Data Service (RDS) cannot bring report elements into a Microsoft Office document. Some combinations of text and images are beyond the scope of the target application.
RDS Data Limit Exceeded When Importing from Large Report Outputs
While attempting to import all or part of a large report, the application attempts to open the entire report. A provisional governor limit restricts the size of report output allowed and might result in an error (even if you are trying to import only part of a report).
RDS Server Unavailable
The IBM® Cognos® Report Data Service (RDS) manages the transfer of report data between IBM Cognos Business Intelligence and applications that consume the data, such as IBM Cognos for Microsoft Office.
Imported Reports Are Missing Charts or Images
IBM Cognos for Microsoft Office is functioning normally, but charts and images are missing. The client machine, which is running IBM Cognos for Microsoft Office, cannot connect to the gateway URL as configured in IBM Cognos Analytics.
Report Objects are missing after opening a saved Microsoft Word 2007 document
When you open a local document that was saved in Microsoft Word 2007, you may notice that the report objects that were originally imported are missing. Additionally, you are unable to properly refresh the report.
RSV-CM-0005 Content Manager did not return an object
When refreshing a prompted report in IBM Cognos for Microsoft Office, an error appears if the Prompt parameter was set to Always Prompt.
IBM Cognos pane is not available after refreshing data
During the refresh process, the IBM Cognos for Microsoft Office program stops responding and you need to restart the Microsoft Office application. When the Microsoft Office application is restarted, and you have logged onto the namespace, the IBM Cognos pane is not available.
Enable IBM Cognos Add-ins (Office 2007)
PowerPoint and Excel automatically disable add-ins that haven't started successfully before. Therefore, the IBM Cognos for Microsoft Office add-ins may be disabled if the program stopped responding while starting PowerPoint or Excel.
#ERROR Appears in Cells that Contain Multiple Images (Excel Only)
Multiple images in a cell cannot be rendered.
The Dispatcher Is Unable to Process the Request
A message indicates that the request is directed to an unknown service name: <content>. The IBM Cognos Report Data Service (REDS) cannot bring report elements into a Microsoft Office document. Some combinations of text and images are beyond the scope of the target application.
Report Content is Not Imported
When importing a report, Microsoft Excel does not render the report and the worksheet remains blank.
Saved report output versions are not available for import
On the Select Report Properties page of the Import Content wizard, under Report Version, the Select a specific output version option is disabled. To make the report output versions available for import, the report author or administrator must have configured the necessary report property in the business intelligence studio in which the report was saved.
Incorrect Format for the Prompt Value in Prompted Reports
When you refresh a prompted report using the Specified Value type, the prompt value does not display properly in the UseValue field.
DPR-ERR-2079 Firewall Security Rejection
If you run a report after your session has expired and then try to navigate away from the first page of the report, you encounter an error.
Item cannot be expanded
Microsoft Excel has reached the maximum number of rows or columns for this worksheet. The number of rows and columns is limited in Microsoft Excel. Expanding the current item is not possible because it would shift rows or columns beyond this worksheet limit. Microsoft Excel cannot shift nonblank cells off the worksheet.
Prompted to Log on for Each Imported Report
When refreshing all data in a document before logging on to the required servers, you are automatically prompted to log on for each report in the document even if the reports originate from the same server.
Object reference not set to an instance of an object
An internal processing error occurred. Initialization of a critical process failed.

Parent topic: Common errors