Unable to load requested view
This error message might occur in different situations when IBM®
Cognos® Analytics
cannot display a view.
In addition to the error message, the problem manifestations can be the following:
- The IBM Cognos Analytics web portal fails to load fully.
- The user interface (UI) loads, but you cannot see anything in the Content folders.
- The cognosserver.log file reports the following error:
ERROR com.ibm.bi.content.appres.palettes.CmPaletteRepository [Default Executor-thread-7741] [SessionID] LoginUser-1031807645 [RequestID] /v1/palettes/public content-service 15287 error listing public palettes java.lang.NullPointerException: null
For more information, see log messages.
The error might have the following causes:
- Issue with a browser cache.
- Incompatible IBM Cognos Analytics extensions.
- Faulty customizations.
- Index synchronization issues.
- Fragmented hard disk.
Resolving the problem
- When the problem is occasional
-
- Refresh the web page with IBM Cognos Analytics.
- Restart IBM Cognos Analytics.
- Clean the cache of your browser and restart IBM Cognos Analytics.
- Run Cognos Analytics with customized extensions and views disabled.
- When the problem is persistent
-
- Check IBM Cognos Analytics extensions for incompatibilities. For more information, see Accelerator Catalog (https://IBM.biz/acccatalog) and Creating extensions.
- Run a content store consistency check.
- Install the latest fix pack for IBM Cognos Analytics from IBM Fix Central (https://www.ibm.com/support/fix central).
- Schedule a routine maintenance to run disk defragmentation or to restart the server at some time intervals.