Error due to cross-site cookie restrictions

Cross-site cookie errors in Cognos Analytics can be caused by these scenarios:

  • Some browsers block cross-site cookies by default.
  • Incorrect gateway configuration can result in cookies not being set – preventing users from being able to log in,
Note: The browser issue is not specific to a Cognos Analytics release. It occurs in certain browser versions whose security settings may change over time.

Solution

To resolve the browser issue, follow these steps:

  1. Edit your browser settings to allow cross-site cookies. For more information, see your browser documentation.
  2. If the issue persists, the administrator should configure the cookieSameSite attribute.
Note: Alternatively, you can avoid the errors by ensuring that HTML files containing iFrames are hosted in the same domain.