Microsoft Teams not available when sharing content

When you try to share content via Microsoft Teams, the Teams collaboration_platform_name does not appear in the Share window, even though you previously configured it.

This issue can occur if the following events occurred, in the order shown:

  1. You were running a version of Cognos Analytics that was earlier than 11.2.3.
  2. You manually updated the value of the advanced property Collaboration.supportedPlatforms.
  3. You upgraded to version 11.2.3 (or later).

In this case, the property value that you had set was preserved after the upgrade, even though Microsoft Teams was introduced in 11.2.3 as a valid collaboration platform.

Solution

To resolve this issue, manually update the Collaboration.supportedPlatforms property again:

  1. Log in to Cognos Analytics as a System Administrator.
  2. Click Manage > Configuration > System, and then select Advanced Settings.
  3. Type Collaboration.supportedPlatforms in the Key field.
  4. Confirm that the value in the Value field does not include the msteams option.
  5. In the Value field, the the following:

    slack, email, msteams

  6. Click Apply.
  7. Refresh the page.

The next time a user shares content, the Microsoft Teams option will be appear in the Share panel.