Synchronizing schedules

If you are a system administrator, you can synchronize a schedule's data in Content Manager with the data stored in the notification database.

Before you begin

You or another system administrator must enable schedule synchronization.

About this task

Occasionally, high volumes of event activity may cause schedule data in the notification database to diverge from the values in the Content Manager database. For example, you may set a schedule to run every day at 8 a.m. However, it runs at irregular times, instead of at the scheduled time. To resolve this issue, you can synchronize selected schedules or all schedules.

Note: You can synchronize schedules only by clicking Manage > Activities. This option is not available if you click My schedules and subscriptions in the Personal menu Personal menu icon.

Procedure

  1. Click the Open menu icon Menu icon, and then select Manage > Activities.
  2. If you want to synchronize all the schedules that match certain criteria, follow these steps:
    1. Click the Synchronize schedule icon Synchronize schedule icon in the upper right corner of the Activities page.
      Tip: If the Synchronize schedule icon Synchronize schedule icon does not appear and you have enabled schedule synchronization, refresh your browser.

      The Schedule synchronization window appears:

      The Schedule synchronization window in Cognos Analytics.
    2. Select a parameter and specify its values.
      Task ID
      Enter one or more TaskID values from the notification database that correspond to schedules.
      Creation time
      Define a time period in which the schedules were created by specifying a start time, an end time, or both. If no start time or end time is entered, all schedules are synchronized.
      Modification time
      Define a time period in which the schedules were last modified by specifying a start time, an end time, or both. If no start time or end time is entered, all schedules are synchronized.
    3. Click Apply.
    The schedules that you specified are synchronized.
  3. If you want to synchronize selected schedules, follow these steps:
    1. Select Schedule in the view selector box.
    2. Select the check boxes for each schedule that you want to synchronize.
    3. Click Synchronize schedule in the blue table header.
    The schedules that you selected are synchronized.