Restore the push notifications service on Cognos Analytics mobile apps

Starting on September 21, 2024, push notifications stop working for all versions of the IBM® Cognos® Analytics Mobile and IBM Cognos Analytics Reports applications that are currently on the market.

The SRE team updated the service credentials key CPNS_API_KEY for push notifications in the Kubernetes cluster and refreshed all Cognos Analytics kits with the latest version that contains the new key.

To receive push notifications from Cognos Analytics on your Cognos Analytics Mobile app, you don’t need to download the latest version of the app to get the fix. However, if you are using the Cognos Analytics Reports app on iOS, you must download the newest app to get the fix.

For more information, see this technote (www.ibm.com/support/pages/node/7168688).