Configuration Issues

The following issues are related to configuration and setup.

IBM Cognos for Microsoft Office Does Not Start in Microsoft Word
You open an IBM® Cognos® for Microsoft Office session in Microsoft Word, but nothing appears to happen.
bo:heap Buffer Overflow Error
After long sessions, Microsoft Office may stop responding by generating a bo:heap Buffer Overflow error.
Microsoft Office does not open a Microsoft Office document published from Cognos Office
If you observe Microsoft Office trying to open a published document twice when you double-click the workbook, document, or presentation from Microsoft Windows Explorer, the file association is either corrupted or not installed properly.
Confirming Opening of Documents
The procedure to confirm opening of documents is as follows.
Unable to import IBM Cognos Analytics reports
The request to import an IBM Cognos Analytics report fails.
.NET Messages are not in the Installed .NET Framework Language
When you install a non-English version of .NET Framework in a non-English operating system, you will notice that the error messages, .NET shortcut, and .NET Console are in English.
Workbook Closes Unexpectedly
If you install the COM add-in and your Microsoft Excel workbook name contains a square bracket, Excel stops responding or closes unexpectedly after opening.
Reports Unavailable in Cognos Connection Jobs after Using Save As Command in Cognos Report Studio
After opening a report in IBM Cognos Report Studio and saving a copy using the Save As command, you may find that if the report is included in a job, it is not available in the IBM Cognos Connection portal.
Unable to Correctly Display East Asian Characters
Your locale is set to one of the East Asian languages and odd characters or question marks appear in the user interface, dialog boxes, and menus.

Parent topic: Common errors