Modify or Delete a Task

Modify or delete a task when you want to make changes to any of the tasks in the agent.

If you want to add a task, in the I want to area, click Add a task, and click a task type. For more information, see Adding Tasks.

Procedure

  1. Click the edit agent button Edit agent icon for the agent you want to modify.
  2. If you want to modify a task, do the following:
    • In the summary area, under Tasks, click the tab for the task you want.
    • Change the values as required. For more information about the values required for each type of task, see Adding Tasks.
  3. If you want to delete a task, do the following:
    • In the summary area, under Tasks, click the tab for the task you want to delete.
    • From the Edit menu, click Delete Delete icon.
  4. Save the agent.