Uninstalling previous versions of IBM Cognos for Microsoft Office products

If you have a previous version of IBM® Cognos® for Microsoft Office or other IBM Cognos for Microsoft Office products, you must uninstall all previous versions before you can install the new version of IBM Cognos for Microsoft Office.

The uninstall does not completely remove all application files or directories during the uninstall process; therefore, you may have to perform this action manually.

If you installed more than one component in the same location, you can choose the packages to uninstall using the uninstall wizard. All components of the package will be uninstalled.

Before you begin

Before uninstalling, close all Microsoft Office applications.

Procedure

  1. From the Start menu, click Programs>IBM Cognos for Microsoft Office>Uninstall IBM Cognos>Uninstall IBM Cognos.

    The Uninstall wizard appears.

    Tip: IBM Cognos for Microsoft Office is the default name of the Program Folder that is created during the installation. If you chose another name, go to that folder to find the program.

  2. Follow the instructions to uninstall the component.

    The cognos_uninst_log.txt file records the activities that the Uninstall wizard performs while uninstalling files.

    Tip: To find the log file, look in the Temp directory.