Troubleshooting

Use this troubleshooting reference to help you solve specific problems that you might encounter during or after installation of IBM Cognos LifeCycle Manager or when you are using Cognos LifeCycle Manager.

Problems are characterized by their symptoms. You can trace each symptom to one or more causes by using specific troubleshooting tools and techniques. After you identify each problem, you can fix them by implementing a series of actions.

When you are troubleshooting, log files can help you. Another valuable troubleshooting tool is IBM Technotes, which are available on the IBM support pages.

When you cannot resolve a problem, the final resource is your technical support representative. To analyze a problem, your technical support representative requires information about the situation and the symptoms that you are experiencing. To help isolate the problem, collect the necessary data before you contact your representative.