Troubleshooting incorrect NLS characters

Check the code page of the database. When Content Manager OnDemand is installed, the default code page is 1208. The 1208 is an example of an integer identifier known as a Coded Character Set Identifier (CCSID).

If your characters display incorrectly, try the following troubleshooting tips:
  • The 819 CCSID maps to the UTF-8 code set. If the default code page needs to be changed , it must be changed before the Content Manager OnDemand database instance is created.
  • Check to make sure you are using the appropriate language version of the OnDemand Administrator or OnDemand Client on your workstation.
  • Check to see if custom template HTML files specify a language encoding. Character conversion could be taking place based on the encoding that is specified.
  • You can adjust the encoding of your browser.