Cloudability Connect to ServiceNow

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This article explains how to set up ServiceNow connection in  Cloudability.

Before you start

Before you begin, ensure the following:
  • Your organization uses ServiceNow Cloud.
  • You are a  Cloudability  administrator.
  • The administrator for your ServiceNow instance is available during the setup process.
  • You have the domain name for your ServiceNow instance.

Steps for integration

ServiceNow credentials to  Cloudability

Steps to be completed in Cloudability

In the Cloudability console:
  1. In Cloudability , navigate to Settings > Vendor Credentials > Add Datasource > ServiceNow . The Add ServiceNow Account panel opens.
  2. Enter the domain name of your ServiceNow instance.

    Select  Save .

  3. Click Generate Script and Download the script .
Steps to be completed in ServiceNow
  1. In your ServiceNow instance, navigate to System Definitions > Fix Scripts .
  2. Click New .
  3. Provide the Name as Cldy Script.
  4. Paste the generated script into the Script section.
  5. Make sure Application is set to Global .
  6. Click Submit .
  7. Go to the created Cldy Script .
  8. Click Run Fix Script and Proceed .
  9. Navigate to System Security > Users .
  10. Search for the Name CldyUser_Script . Note the User ID.
  11. Click Set Password , and then type and save the password. Note the password down if required.

  12. Navigate to System OAuth > Application Registry .

  13. Search for the name Cldy OAuth Client . Note the Client Id .
  14. Click the lock button of the Client Secret . Copy the Client Secret .

Steps to be completed in Cloudability

Navigate to the Cloudability console, and type the following:
  1. Enter the User ID .
  2. Enter the Password .
  3. Enter the Client ID .
  4. Enter the Client Secret .
  5. Click Save .

How to confirm success

Check the status under Settings > Vendor Credentials > ServiceNow. A green tick mark indicates that the integration is successful.