Submitting problem reports

If you find a problem with the IBM® SDK, make a report through the product that supplied the SDK. On AIX®, Linux®, and Windows, you can also make a report through the operating system if there is no bundling product.

The SDK for HP-UX, Solaris, Mac OS, and Windows is only available as part of an IBM product or service. If you have an IBM support contract, consider Reporting the problem to IBM support. More information about support contracts for IBM products can be found in the IBM Support Guide.

For example, if the SDK is bundled with WebSphere® Application Server, report the problem through the WebSphere Application Server support process.

The SDK is also delivered as stand-alone z/OS program products:
  • IBM 31-bit SDK for z/OS®, Java™ Technology Edition, V8 (5655-DGG)
  • IBM 64-bit SDK for z/OS, Java Technology Edition, V8 (5655-DGH)
If you are using these standalone products, support is available through the normal z/OS operating system support structure. For more information, see https://www.ibm.com/systems/z/os/zos/tools/java/index.html.

Before submitting a Java problem to IBM follow the guidance provided in Troubleshooting and support. If you are unable to fix the problem, and you have an IBM support contract, follow the instructions on the Java SDK troubleshooting page for reporting the problem to IBM Support. You might be asked to run the IBM Support Assistant Data Collector tool, which collects diagnostic data from your system to assist IBM when analyzing your problem. More information about this tool is provided on that page.

More information about support contracts for IBM products can be found in the IBM Support Guide.